ITQuest's mission statement for
Application Management is 'to provide high value and quality support &
maintenance services by operating on a continually improving service model
based on advanced processes'.
Our methodology and processes have been refined and perfected over the course
of multiple support engagements for global clients.
Discovery and Knowledge Transfer:
Ensure base understanding of the domain, application and environment
Fully define the processes and procedures that will be used to
ensure the quality of all technical services proposed
Ensure seamless transition of knowledge from the
existing maintenance team to the
ITQuest maintenance team
The Knowledge Portal plays an important role in transitioning knowledge from
the client's team to the
ITQuest team. During this phase
ITQuest's experts and the client's
Subject Matter Experts discuss and ratify the business process. Tools are used
extensively for bottom up analysis. The result is the application knowledge,
which is then organized to develop the Knowledge Portal. The benefits of the
Knowledge Portal include the creation of a person- and vendor-independent
Take over maintenance activities of all complexities
Steady State Maintenance:
Provide Production Support and manage releases and meet all SLAs.
ITQuest Production Support Services:
These services include fixing bugs, diagnosing and correcting latent errors,
assessing impact of new releases, proposing improvements, maintaining technical
and user documentation, monitoring applications for data integrity and
performance maintaining and a 24x7 Helpdesk.
ITQuest also offers Business
Continuity Planning (BCP) services to its customers to avoid any contingency,
which may hamper production environments. Business Continuity at
ITQuest is ensured through detailed
disaster recovery and resumption plans, which the BCP management team develops.
database and application support services. From front-end application analysis
to back-end database support, our flexible and robust approach to service
allows clients to create a customized solution that satisfies their business
Whether organization needs application development on a 'need' basis or require
full product life cycle services, we are able to cutomize a set of offerings to
satisfy their business needs.
Our models include traditional on-site consulting, remote consulting and
application and database hosting.