In new economy, for product and service providers across the globe, customer
experience has become increasingly significant as a critical success factor.
This is leading to the use of customer relationship management(CRM) as an
enterprise-wide strategy, which must include process re-engineering,
organizational change management, incentive-program change implementation, and
a totally revamped corporate culture adoption.
ITQuest's systems integration expertise coupled
with our knowledge of next-generation CRM trends put us in a unique position to
deliver the strategic value created when CRM is deployed across the enterprise.
According to Gartner, organizations worldwide spent nearly $25 billion on CRM
software in 2002 . Of that total, as much as $21.3 billion, or about 85%, was
spent on building custom solutions while the remainder was spent on packaged
CRM applications. Depending on the particular strategy most suitable for you,
can help you with either approach.
To surmount the challenges involving a successful CRM initiative, we can:
can provide you end-to-end CRM services including:
Send your request for services at email@example.com.